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Refund policy

1. Final Sale Items

  • All sale items are final sale.

  • All custom and special orders are final sale.

    • Please ensure you have ordered the correct size and specifications before completing your purchase.

2. Regular-Priced Items – Store Credit / Exchange Only

  • Regular-priced merchandise is eligible for store credit or exchange only within 20 days of purchase.

  • No refunds on regular-priced items.

  • After 20 days from the purchase date, we cannot offer store credit or an exchange.

To be eligible:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

3. Refunds – Out-of-Stock Purchases Only

  • Refunds are only issued when:

    • An item you purchased is out of stock and

    • We are unable to fulfill your order.

  • In this case, we will refund the purchase amount to your original method of payment.

Late or missing refunds (for out-of-stock items):

If you have not received a refund:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card company; it may take a few business days for the refund to post.

  3. Contact your bank; processing times can vary.

If you have done all of the above and still have not received your refund, please contact us at tricia@triciasgems.com.

4. Non-Returnable Items

The following items are non-returnable and cannot be credited or exchanged:

  • Gift cards

  • All PPE and related equipment, including but not limited to:

    • Firma Energy Masks

    • Face shields

    • Gloves

    • Hand sanitizer stations

    • Disposable masks

    • Hand sanitizer

5. Partial Credit or Exchange (At Our Discretion)

In limited cases, partial store credit or exchange may be granted at our discretion, for example:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

We are not obligated to offer partial credits and may decline returns that do not meet our conditions.

6. Items and Repairs Not Collected

Any items or repairs that are not picked up within 90 days of notification become the property of Tricia’s Gems. No credit, refund, or further claim will be available after that time.

7. Exchanges for Defective or Damaged Items

We will replace items only if they are defective or damaged.

If you need to exchange an item for the same product:

  1. Email us at tricia@triciasgems.com with your order details and photos of the issue.

  2. Send the item to:
    Tricia's Gems
    Unit #125 – 5738 175 St (Hwy 15)
    Cloverdale, BC V3S 4T7
    Canada

Once inspected, we will confirm if the exchange is approved.

8. Gifts

  • If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the item once it is received and approved. A gift certificate will be sent to you.

  • If the item was not marked as a gift, or the order was shipped to the gift giver, the store credit or exchange will be issued to the gift giver.

9. Shipping Items Back to Us

To return an eligible product, mail it to:

Tricia's Gems
Unit #125 – 5738 175 St (Hwy 15)
Cloverdale, BC V3S 4T7
Canada

  • You are responsible for all return shipping costs.

  • Shipping costs are non-refundable.

  • If you receive store credit or an exchange, any return shipping costs we incur may be deducted from your credit.

Shipping times for exchanged products will vary depending on your location.

For items valued over $75, we strongly recommend:

  • Using a trackable shipping service, and/or

  • Purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.

10. Additional Information for Customers in the European Union (EU) & Northern Ireland

This section applies only to orders delivered to customers located in the European Union (EU) or Northern Ireland. Where required by applicable law, this section takes precedence over any conflicting provisions in our Returns, Exchanges & Refund Policy.

Right of Withdrawal

Unless an exemption applies, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after:

  • You receive your order; or

  • If your order is delivered in multiple shipments, 14 days after you receive the final item.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify Tricia's Gems before the 14-day withdrawal period expires.

You may submit your request by:

Please include:

  • Your full name

  • Your order number

  • Your email address

  • A clear statement that you wish to withdraw from your purchase

Returning Your Order

After notifying us of your decision to withdraw, you must return the eligible merchandise within 14 days.

Returned merchandise must:

  • Be returned in the same condition in which it was received, except for handling necessary to inspect the nature, characteristics, and functioning of the goods.

  • Include all original packaging, gift boxes, certificates, accessories, manuals, and any other items supplied with the product.

You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to inspect them.

Return Shipping

Unless otherwise required by law, customers are responsible for all return shipping costs when exercising their right of withdrawal.

We strongly recommend using a tracked and insured shipping service. Returned merchandise remains your responsibility until it is received by Tricia's Gems.

Please return eligible items to:

Tricia's Gems
Unit #125 – 5738 175 Street (Hwy 15)
Surrey, BC V3S 4T7
Canada

Refunds

Once we receive the returned merchandise, or proof that it has been returned where permitted by applicable law, we will issue your refund without undue delay and no later than 14 days.

Your refund will include:

  • The purchase price of the returned merchandise.

  • The cost of our standard outbound shipping.

If you selected a shipping method more expensive than our standard shipping option, the additional shipping charges will not be refunded.

Refunds will be issued using the same method of payment used for the original purchase unless you expressly agree otherwise.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply, where permitted by applicable law, to:

  • Custom-made or made-to-order jewellery.

  • Special-order merchandise.

  • Personalized or engraved products.

  • Jewellery that has been resized, shortened, lengthened, repaired, modified, or otherwise altered at the customer's request.

  • Goods manufactured to the customer's specifications or clearly personalized.

  • Sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery.

  • Gift cards.

  • Any other products exempt from the statutory right of withdrawal under applicable consumer protection laws.

Inspection of Returned Merchandise

All returned merchandise will be inspected upon receipt.

If an item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, Tricia's Gems may reduce the refund to reflect any loss in value, as permitted by applicable law.

Damaged or Defective Merchandise

Nothing in this section affects your statutory rights if goods are delivered damaged, defective, or not as described.

Contact Us

Tricia's Gems
Unit #125 – 5738 175 Street (Hwy 15)
Surrey, BC V3S 4T7
Canada

Phone: 604-560-6286

Email: tricia@triciasgems.com

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